Inside Technical Sales Rep
Customer Service
Dallas, NC, USA
About the Role
Join a growing company where your technical aptitude, customer focus, and sales support expertise can make an immediate impact.
We are seeking a highly motivated and energetic Inside Technical Sales Representative to join our established organization with a proven record of sustained growth. this is an excellent opportunity for someone who enjoys solving customer challenges, building strong relationships, and developing into a subject matter expert within a technical sales environment.
As an Inside Technical Sales Representative, you will serve as a trusted resource for customers by providing timely support, preparing quotations, coordinating with Regional Sales Managers, and ensuring an outstanding customer experience from inquiry trough order fulfillment.
Key Responsibilities
What You'll Do
Respond promptly and professionally to customer inquiries via phone and email.
Prepare and revise customer quotations.
Support assigned Regional Sales Managers by coordination project quotations, pricing, requirements and sales strategies.
Build and maintain positive, long-term customer relationships through exceptional service.
Work cross-functionally with internal departments to gather information and provide timely solutions for customer requests.
Communicate effectively with customers and internal stakeholders to ensure projects move forward efficiently.
Maintain accurate customer records and activity within the CRM system.
Document customer communications, follow-up activities, and feedback.
Develop and maintain a strong understanding of company products and literature.
Continuously build technical expertise to become a trusted resource for customers and colleagues.
Complete other tasks as assigned by Inside Sales Manager.
wIdentify and report recurring customer issues or process improvements to management.
What We Offer
Join a stable, established company with a history of strong growth.
Become part of a collaborative and supportive team.
Develop technical expertise and grow your career within a dynamic sales organization.
Make a meaningful impact by helping customers solve technical challenges and supporting successful projects.
Minimum Qualifications
Bachelor's degree or an equivalent combination of education, training, and experience.
Experience in customer service, inside sales, quotations, or a related customer-facing role.
Strong verbal and written communication skills.
Technical aptitude with a basic understanding of mechanical equipment.
 Excellent interpersonal and relationship-building skills.
Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
Experience with Oracle or a similar ERP system.
Proficiency with Microsoft Office applications.
Additional Preferred Qualifications
Strong communication and teamwork skills
Dependable, organized, and detail-oriented
Ability to learn quickly and adapt to changing priorities