About the Role
Hays is the industry leader of automatic flow control solutions and hydronic balancing distinguished by its patented Mesurflo® technology and exclusive design. Hays is committed to exceeding customer expectations, building high quality products, and providing a friendly, safe, and fulfilling environment for employees. People love to work at Hays because we all share the same Core Culture Values:
ONE TEAM - Through humility, integrity, and determination we work together as ONE, to accomplish the objectives and priorities of the business.
PEOPLE FIRST - We care about the well-being and success of every person. Relationship development is central to everything we do.
CULTURE OF SOLUTIONS - We are curious, open, and flexible as we solve problems and strive to continuously improve.
ALL-IN ATTITUDE - We are committed to excellence and are fully engaged in helping move the company forward.
KEY RESPONSIBILITIES
As a Customer Service Specialist, you will be at the core of our customer experience—building meaningful relationships, providing exceptional support, and ensuring every interaction reflects our commitment to excellence. In this role, you will engage with customers, address their needs with care and efficiency, and play a vital part in our continued growth and success.
Responsibilities
Respond to customer inquiries regarding status of orders, product selection, placement of orders for standard products, complaints (including returns), shortages and adjustments, and expediting of orders.
Analyze individual solutions and take appropriate action to ensure that customer needs are met. Interfaces with other individuals and departments in the organization to obtain support and commitment for customer inquiries.
Assist Regional Sales Managers/Representatives with customer needs.
Maintain proactive and positive rapport with customers.
Responds to all inquiries from customers whether telephone or email.
What We Offer
Pay range and compensation package - Competitive Salary, depending on experience
Benefit Options:
Comprehensive benefits package.
Ongoing training and professional development opportunities.
A supportive and collaborative work environment.
The chance to be part of an innovative and growing company.
Minimum Qualifications
Minimum of 3 years of proven experience in a customer service role.
Strong technical aptitude with a basic understanding of mechanical equipment.
Excellent communication and interpersonal skills, with a customer-focused mindset.
Strong organizational skills and attention to detail.
Ability to work effectively in a team environment and collaborate across departments.
Proficiency in Microsoft Office Suite.
Experience in Oracle applications or similar ERP systems.
US Citizen
Additional Preferred Qualifications
To Apply
Please email your resume to hr@haysfluidcontrols.com and include the following information in your message;
- position of interest,
- your earliest availability,
- your salary requirements
If you prefer, you may mail your resume, or completed application to:
HAYS FLUID CONTROLS
Attn: Human Resources
400 East Fields St.,
Dallas, NC, 28034
Hays is an Equal Opportunity Employer. All applicants must be 18 years old or older. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact Human Resources.